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Going beyond homes: How Airbnb helps bed-and-breakfast operators

Airbnb for bed and breakfast operators

When you think of Airbnb, what comes to mind? If you’re like most, you think of people opening their homes (apartments, condos, houses, etc.) to strangers. In the early days of Airbnb, that was the primary ways hosts used the platform, but things have since changed.

In 2017, Airbnb announced a partnership with the association of Independent Hospitality Professionals (AIHP) to make it easier for bed-and-breakfast owners to share their space on the Airbnb platform.

This arrangement changed the way bed and breakfast owners did business, by providing bed-and-breakfast owners with an effective marketing alternative, to costly online travel agencies (OTAs) that charged commissions of up to 30 percent.

Consider these facts; Airbnb has more than six million listings across the globe, and on any given night, there are two million guests staying in a property listed on the platform.

That in mind, there’s no arguing that you should at least consider listing your inventory on Airbnb. If you’re curious about how much you can earn by listing your spaces on Airbnb, check out the Airbnb income calculator, here.

How Airbnb helps bed-and-breakfast owners

Now that Airbnb is focused on expanding beyond individual homes, it only makes sense that the company is doubling down on helping professional hosts. A few ways Airbnb helps bed-and-breakfast owners include:

  • Offering new property criteria such as: vacation home, unique space, B&B, and boutique.
  • Charging lower fees than traditional online travel agencies (OTAs).
  • Not requiring long-term contracts. On Airbnb, bed-and-breakfast operators are free to choose when listings appear on the site.
  • Providing access to a global community of guests from more than 191 countries across the globe.

Going beyond those benefits, Airbnb recognizes that hospitality professionals have more intensive requirements than those of standard hosts. That’s the reason Airbnb created their professional host division, which focuses on: bed-and-breakfast owners, hoteliers, and other commercial hosts.

Some of the tools Airbnb provides bed-and-breakfast operators include:

  • Bulk listing management tools that enable bed-and-breakfast managers to process multiple listings at once.
  • Enhanced pricing and availability rules. Rates can be set on a per-room basis, and availability can be adjusted based on seasonal trends.
  • Support for standard fees in addition to nightly rates. Bed-and-breakfast owners can now charge management or resort fees.
  • Pro marketing pages: Bed-and-breakfast owners now get a customized URL that points to a page containing

Those things in mind, as a bed-and-breakfast operator, you can’t afford to ignore Airbnb, as it is a proven revenue booster for all types of hospitality businesses. In fact, we’ve seen bed-and-breakfast operators earn hundreds of thousands of dollars per year off of Airbnb bookings alone.

Get listed on Airbnb today

Getting your bed-and-breakfast listed on Airbnb might sound complicated, but in reality you can get up and running with minimal effort. How? You just need to outsource the creation process to experts.

Rather than trying to master the art of creating a great Airbnb listing yourself, you can leave that to the experts. We’ll get your bed-and-breakfast up on Airbnb at no charge. We’re only paid by Airbnb when you have a successful booking.

To request a consultation, simply fill out the form below. You can also check our contact page for other ways to reach us.

Earn $1,000’s more per month through Airbnb.

Fill out the form to the right to get Airbnb listings created for all your bed-and-breakfast rooms, at no charge to you.

We only get paid by Airbnb if your rooms are booked.

You’ll also recieve a complimentary copy of our eBook, Airbnb for Professional Hosts: The Definitive Guide.

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    Is Airbnb safe for hosts? A discussion about safety.

    Is Airbnb Hosting Safe

    Whether you’re a current Airbnb host, or are thinking of becoming one, one of the biggest questions people ask is whether it is safe to host on Airbnb. A Google search on on the query turns up hundreds of thousands of pages, often with mixed information.

    Some sites say that Airbnb is safe, and that it is a great way to earn extra money. Other sites are filled with horror stories about guest stays that have gone wrong. While some of those stories are true, it’s a known fact that the majority of Airbnb stays go throughout without issues. Over 2MM stays occur via the Airbnb platform on any given night.

    In fact, in 2017 travelers took 49 million trips with Airbnb. Of those, only one in 25,000 resulted in a significant property damage claim.

    It’s time to end the debate once and for all. At Airbnb, safety is a top priority. We’d even go as far as to say that their platform is one of the safest because of the many safeguards they have in place.

    Let’s take a closer look at how Airbnb ensures their platform is safe for hosts, while also touching on some of the ways you can have a positive experience when hosting on Airbnb.

    In particular, we’ll focus on the Airbnb protection programs that provide up to $2 million USD in coverage against the unexpected, along with some other essential tips.

    How does the Airbnb Host Guarantee work?

    The Airbnb Host Guarantee provides up to $1 million USD of property damage protection, and is included with all listings booked through Airbnb. It’s a comprehensive layer of protection that covers damage to a host’s property (home, unit, rooms, possessions). There’s no minimum claim amount to use the coverage, and there is no premium or deductible.

    There are some limitations to the coverage however, such as the fact that damage and theft to jewelry, collectables, and artwork, are not covered. It might be frustrating, however it’s standard practice in the insurance industry. In fact, many property insurance companies require the insured to purchase additional coverage specifically for such valuables.

    The other two limitations we’ll touch on here are the exclusions of coverage on shared/common areas of a property that are not part of a listing, or bodily injury claims from third-parties. In the past, Airbnb didn’t provide any protection against such incidents, however they’ve since introduced their Host Protection Insurance, which we’ll discuss below.

    Understanding how Airbnb Host Protection Insurance works

    Airbnb Host Protection Insurance

    While the Airbnb Host Protection guarantee kicks in when a host encounters property damage, Airbnb Host Protection Insurance is designed to assist with incidents involving property damage or bodily injury. Examples where Host Protection Insurance comes into play include:

    • A guest breaking their wrist when they slip on a rug, and then claim the host is liable.
    • When using the treadmill in the apartment complex fitness center, the equipment malfunctions, causing the guest to fall. They then bring a claim against the host and landlord.
    • A guest accidentally injures a third-party when they drop their luggage on the other person’s foot in the building lobby. The third-party then brings a claim against the host and property owner.

    Airbnb Host Protection Insurance also covers property damage in some circumstances, beyond what the Airbnb Host Guarantee covers. For example, the insurance covers common areas of a building, outside of the direct listing. For example, a building lobby, clubhouse, or swimming pool.

    Airbnb Host Protection Insurance is included in every Airbnb listing and acts as primary coverage for Airbnb hosts, and landlords (when they are named in a lawsuit). This means that in the unlikely event a claim were to be filed, the claim would first go to Airbnb, and they would cover up to $1 million USD. Any liability beyond what Airbnb covers, would then shift to the standard homeowner/landlord insurance policy.

    Are security cameras allowed in Airbnb listings?

    Although security cameras are a popular tool for people to secure their home, their use in properties listed on Airbnb is controversial due to guests’ expecting privacy during their stay. We’ve discussed the topic in-depth here, but we’ll deliver provide a brief recap now.

    If you choose to install security cameras within your Airbnb, you must disclose the fact, and their location within your Airbnb listing. Areas such as bathrooms, dressing rooms, bedrooms, and other areas where privacy is a must, are always off limits.

    Our advice to Airbnb hosts is that if they choose to install security cameras within their property, they limit the devices to outdoor areas. Doorbell cameras and floodlight security cameras are the best types of security cameras Airbnb hosts can purchase.

    Going beyond insurance and guarantees

    Although guarantees and insurance are helpful, they’re only helpful, after the fact. Fortunately Airbnb takes a holistic approach to host safety with numerous other safeguards built into their platform.

    For example, on Airbnb, prospective guests have to agree to your house rules before making a reservation. This alone goes a long way to keeping things orderly. Additionally Airbnb also enables hosts to require guests to submit a copy of their government ID, for verification, before a reservation is approved.

    Airbnb also features a two-way feedback rating system where guests can rate hosts, and vice versa. The public nature of the reviews, means you can spot bad actors before approving a reservation.

    Common Sense Airbnb Security Camera Usage

    Airbnb Host Security Camera

    If you search Airbnb communities, you’ll find many Airbnb hosts asking whether it’s okay to install security cameras in their properties listed on Airbnb.

    Since it’s a hot topic, we put this article together to settle the debate once and for all.

    Long story short, you can’t place hidden cameras or other surveillance devices in private areas within your Airbnb rental, unless your guests consent to being monitored.

    In this article, private areas are any space the guest is allowed to use during their stay. In fact, depending on where you reside, installing hidden cameras in your home can be illegal – often leading to criminal charges.

    In the case of entire home listings, all areas should be treated as if they are private.

    Common reasons for security cameras within an Airbnb

    Many Airbnb hosts are worried about having property stolen from their home, but the solution to this isn’t to become a voyeur. Rather, simply put the valuables in storage, or move them to an area off limits to the guest.

    In the world of journalism, one of the most common sayings is, “if it bleeds, it leads.” The media loves to harp on stories of guests trashing vacation rental properties, but in reality, such incidents rarely occur.

    Airbnb has nearly 100 million stays per year. In the rare incident something does occur, Airbnb provides hosts with a guarantee that they’ll reimburse the host for expenses, should the unexpected occur.

    When can you use security cameras in an Airbnb?

    Although Airbnb prohibits concealed security cameras within properties listed on the platform, there are a few instances where hosts and property owners are allowed to have cameras. Keep in mind that regardless of placement in the situations below, the equipment must be visible on the property AND disclosed within the listing so guests are aware before booking their stay.

    The cases where you can use security cameras on your property listed on Airbnb include:

    • The front door: It’s a known fact that most burglars enter homes through the front door. Doorbell cameras or security cameras mounted on the exterior of the home are reasonable for an average homeowner to install on their property since don’t intrude on private spaces.
    • Designated areas that are off-limits to guests: If you have areas within the property you list on Airbnb that are off limits, then installing cameras within those areas is permissible. Airbnb still requires that you disclose the use of cameras, however. In most cases, you could keep the rooms locked, therefore eliminating the need for added security.
    • Outdoor perimeter: Building on the previous mention of front door cameras, you can compliment those by placing security cameras on the front porch, sides of the house, facing the backyard, and other points of entry.
    • Public shared spaces: Yes, Airbnb permits hosts to install security cameras within shared areas such as the kitchen and living room. While it’s permitted, in most cases, such arrangements are going to do more harm rather than good, since you won’t be respecting your guest’s right to privacy.

    Where security cameras are forbidden

    Although Airbnb allows hosts to install security cameras within their listings, when the placement is properly disclosed, there are areas that are always off limits. These include:

    • Bedrooms
    • Bathrooms
    • Dressing and changing areas

    Additionally, cameras cannot be placed within direct view of such spaces. This means that they cannot provide views of the doors or windows of said spaces. It also goes without saying that cameras cannot be hidden on your property.

    Even if you keep surveillance devices in shared areas, and disclose that they are hidden; it’s going to make most guests uncomfortable.

    A note for guests looking to use security cameras

    Although much of this article is geared towards the host side of Airbnb, we wanted to quickly note that guests also are bound by the same laws and rules as Airbnb hosts when it comes to surveillance equipment.

    Whether it’s an undisclosed device to record audio or video, those are not permitted in most regions, and also the Airbnb terms of service. Technically you could ask to use such devices when making a reservation, but it’s highly unlikely you’ll be in a position where such things are useful.

    How to Become an Airbnb Superhost

    Become an Airbnb Superhost

    If you’ve looked into becoming an Airbnb host, you’ve probably heard of the Airbnb Superhost program. Originally created in 2009, the program has blossomed to include over 400,000 hosts across the globe. More than a way for Airbnb to thank hosts that go above and beyond, the Superhost title enables Airbnb hosts to charge a premium, and also secure more listings than the competition.

    In fact, Airbnb Superhosts earn 22% more than other hosts. Considering that statistic, you’re probably wondering how you can get in on this program. If so, then read on.

    The Airbnb Superhost requirements

    Airbnb Superhost Requirements

    The requirements to become an Airbnb Superhost are straightforward. We’ve listed them below:

    • Complete at least ten trips per year
    • Maintain a 50% review rate or higher
    • Maintain a 90% response rate or higher
    • Have zero cancellations, except those that are considered extenuating circumstances
    • Maintain a 4.8 overall rating

    The great thing about the Airbnb Superhost program is that you don’t need to apply. If you meet the requirements on the quarterly review date, you’ll qualify. Airbnb usually notifies new Superhosts of their status within 10 days of the review date.

    The perks of being an Airbnb Superhost

    Although becoming an Airbnb Superhost requires some effort, compared to the Airbnb Plus and Airbnb Beyond programs, the Superhost program is much more accessible. In fact, there’s over 400,000 hosts who qualify for the program, and we’d say many of the requirements involve common sense.

    Airbnb Superhosts are provided priority placement in general search results (which when combined with instant book, is a killer combination for any Airbnb SEO strategy), a profile badge to indicate their status, and placement with a dedicated filter that enables Airbnb guests to only view Superhost listings.

    Aside from SEO boosts, Airbnb also provides quite a few financial incentives. From an extra 20% added to referral commissions, to 30% off Nest connected products, and for each year of being a Superhost, participants are provided a choice of a professional photo session or a $100 travel credit.

    There’s also priority Airbnb host support, invitations to exclusive Airbnb events, and even early access to host features. One of the most important perks however is discounts on tax preparation services, especially since Airbnb has huge earning potential.

    Gaining Airbnb Superhost status

    Airbnb Superhost Status

    Although becoming an Airbnb Superhost might seem daunting, reaching that coveted status is easy with a few common sense steps. These include:

    • Effectively managing expectations: You’ll want to ensure you don’t exaggerate the comforts of your home, or promise anything you can’t deliver on.
    • Putting in extra effort: Securing the coveted five star status requires you to go beyond simply providing guests with a quality space. If you’re hosting a couple for example, providing a bottle of champagne is a nice touch. A family travelling provides an opportunity to suggest local attractions and things along those lines.
    • Being proactive. During a guest’s stay, shortly after check in, and every couple of days, you’ll want to see how the guest is doing and if there’s anything you can do to help the guest get from from their stay.
    • Ensure you provide the essentials. We’ve covered that in this article.

    Is Airbnb Superhost status worth the added effort?

    Just as we’ve said in our article about Airbnb Plus, the requirements of the upper Airbnb tiers really are all about common sense. After all, it’s not like you need to jump through a ton of hoops to qualify for the program.

    By focusing on: delivering an exceptional experience, being responsive to inquiries, routinely accepting reservations, and avoiding cancellations, you can join the ranks of Airbnb Superhosts across the globe.

    Earn $1,000’s more per month through Airbnb

    Fill out the form to the right to get Airbnb listings created for all your bed-and-breakfast rooms, at no charge to you.

    We only get paid by Airbnb if your rooms are booked.

    You’ll also recieve a complimentary copy of our eBook, Airbnb for Professional Hosts: The Definitive Guide.

      We won’t send you spam. Unsubscribe at any time.
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      How to Handle Negative Airbnb Host Reviews


      So, you’ve been an Airbnb host for awhile now, and you’ve received great reviews, have an ideal location, and an impeccable space. You’ve welcomed yet another guest, which you thought went well, but after the guest checks out, you end up receiving a negative review.

      Even with the best efforts, nobody is perfect—neither hosts or guests—and after hosting for awhile, you’ll likely face a negative review. There literally are thousands of reasons guests leave Airbnb hosts negative reviews—not all of which are within your control. So before you panic and have a hasty response to the feedback, let’s take a quick look at what you can do to improve your Airbnb rating.

      How the Airbnb review system works

      Airbnb Review System

      When the Airbnb team created their review system, they wanted to develop a solution that would hold guests and hosts accountable for their actions. That’s they provided a two-way rating system where guests could rate hosts and vice versa. This ensured guests and hosts were held accountable for their actions.

      You’ve probably heard the mechanics of the Airbnb rating system before. After a stay, Airbnb sends the guest and host a notice that they can leave a review regarding their stay. In order to keep the feedback honest, reviews are visible only after both the guest and host write a review, or after 14 days.

      That’s not the only way Airbnb works to encourage constructive feedback. They also enable Airbnb hosts and guests to see what they’ve written in previous reviews. As an Airbnb host, this enables you to get an idea of if an Airbnb guest is high maintenance or if they have reasonable expectations.

      Before you respond to a negative Airbnb review…

      Remember to never take guest feedback personally. When you receive the feedback, you should depersonalize the feedback and view it as a valuable point to becoming a better Airbnb host.

      Before you start writing a reply, remember the 24 hour rule. It simply means that you can draft your review, but instead of sending it immediately, you hold off on sending for 24 hours. This provides you with time to cool off and ensure that you don’t send a message that you’ll regret later on.

      Always end on a positive note

      Airbnb Positive Review

      Saying something along the lines of, “Thank you for your feedback, I am always looking for ways to improve as a host, and this will help me do so,” reinforces the idea that you’re receptive to constructive feedback, and that you take being an Airbnb host seriously.

      It also doesn’t hurt to apologize for your guest’s frustration. Although it’s tough, you need to remember that with any hospitality business, the guest is king.  Remember that when someone travels, they spend a lot of time and effort planning for their trip and it’s extremely frustrating if it doesn’t go as planned.

      When you’re writing your apology, rather than simply saying “I’m sorry you didn’t enjoy your stay,” find something you could’ve done differently and leverage that. For example, you can say, “I’m sorry I didn’t respond to your call right away,” or “I’m sorry the house wasn’t as clean as you expected.”

      Remember, as mentioned earlier, nobody is perfect, and even the most experienced Airbnb hosts occasionally make mistakes. The ability to take feedback with stride, and use that information to improve later on, is what sets great Airbnb hosts apart from standard hosts.

      Contact Airbnb support

      Although Airbnb doesn’t just remove negative guest reviews because the host doesn’t agree with them, There are a few select situations where they will step in. For example, if a guest demands payment for a positive review, or if their feedback is excessively rude, those are grounds for the feedback being erased.

      Like we said, situations like these are extremely rare, but if they occur, you can contact Airbnb and they’ll help sort things out.

      Proactively avoiding negative Airbnb reviews

      People Relaxing in an Airbnb

      Aside from the public facing reviews, Airbnb also literally asks guests “What can the host improve?” This question often gets the guest to reflect on their stay and encourage them to leave suggestions that are private to the host.

      You’ll want to pay close attention to the responses to that question. Are you finding that multiple guests are mentioning similar issues, such as a bed not being comfortable, or possible mold on the shower curtains?  You’ll want to act on these tidbits of feedback as soon as possible in order to prevent them from getting out of hand.

      Not all answers to this question have to be negative though. In many cases, guests will provide feedback in the form of feedback that can be used to enhance your space. You’ll still want to put some effort into incorporating these suggestions as they’ll enable you to stand apart from other Airbnb hosts.